SmashFly Technologies Fuels Focus on Customer Success by Hiring SaaS Training Expert
Elizabeth Wilkinson Joins Company to Drive Customer Success, Brings 15 Years of Technical Skill Training and Instructional Design Experience to New Role
Boston, MA – SmashFly Technologies, recruitment marketing technology innovator, announced today that seasoned software training expert Elizabeth Wilkinson has been appointed to the position of Director of Customer Success. In this role, she is responsible for ensuring that customers have a positive experience with SmashFly’s Recruitment Marketing Platform and fully understand and utilize the comprehensive system to enhance the effectiveness of their recruiting strategies.
Prior to joining SmashFly, Wilkinson served as director, Learning Products Group for Taleo, recently acquired by Oracle, where she designed, developed and delivered instructor led training, asynchronous training programs and e-learning projects. She had previously served as a trainer with ACS Learning Inc. and as a project coordinator for SRVS. Throughout her career, Wilkinson has created training materials for both corporate and non-profit environments and developed training programs for traditional and online classrooms. She also has experience in using information mapping and instructional systems design to develop training and documentation programs and materials as well as software user guides.
“As we seek to expand our capabilities and deliver our comprehensive sourcing solutions to more clients, it is crucial that we have the right talent in place to drive business and ensure customer success,” said Mike Hennessy, founder and CEO of SmashFly Technologies. “With her demonstrated expertise in driving customer satisfaction, Elizabeth will be instrumental in leading the team that helps them get maximum impact from the SmashFly Recruitment Marketing Platform.”
“As employers are more challenged than ever to find the talent they need to drive their businesses forward, it is important that they have a platform that helps them increase candidate flow and measure recruiting performance,” said Wilkinson. “I am excited to join SmashFly Technologies and look forward to working with clients to help them improve their candidate sourcing and increase their speed-to-hire and quality-of-hire.”